Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order.
You may choose to cancel your entire order or a portion of your order as long as the order has not yet
been sent to our warehouse for fulfillment. Once the order has been sent to our warehouse for fulfillment,
we can request cancellation, however, should your order/item(s) ship, simply REFUSE delivery, and when the merchandise
is returned to us a refund will be initiated.
You never pay sales tax! We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations and in those states we pay ALL sales taxes (California, Kansas and Maryland). For customers in these states, our price includes all applicable taxes.
Orders Qualifying for Free Shipping & Handling and Delivery
*Free ground shipping on most orders over $100...EXCLUDES Auction, Clearance,
Limited Specials, Oversized and Heavier Items and shipments to AK, GU, HI,
PR & VI. Your actual shipping charges for each product will be shown
to you prior to completion of the checkout process.
Delivery options and estimated ship times in business days:
Ground
Service
for all new merchandise orders over $100.00*
(Excludes clearance & auction items.)
(3 to 7 business days)
FREE
Ground
Service
for all orders under $100.00*
(Excludes clearance & auction items.)
(3 to 7 business days)
$6.95
2
Business Day Delivery
$23.95
Next
Business Day Delivery*
(1 business day)
$33.95
Saturday
Delivery*
$43.95
You'll see an estimated shipping time for each item on the order, just
before you place your order.
We calculate delivery estimates by taking the estimated shipping time
and adding the time it takes a package to travel from our facilities to
your destination address, based on the shipping speed you've chosen.
For example, if you order an item that is listed as " Usually ships
in 1-2 business days " and select standard U.S. shipping (which typically
takes 3-5 business days), you can use the chart above to determine that
your order should arrive 5-8 business days after you place it.
* Important Shipping & Handling Information:
Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and military APO/FPO
orders will incur extra shipping charges:
Alaska & Hawaii:
$29.99
Guam, Puerto
Rico & Virgin Islands:
$39.99
Most items shipped to APO, FPO, PO Box, AK, GU, HI, PR & VI addresses
will be received within 5 to 7 calendar days. Some orders may take up
to 30 calendar days. Most products can be shipped to APO, FPO, PO Box,
AK, GU, HI, PR & VI addresses; however, there are some exceptions.
Additionally, we do not offer express delivery to military APO, FPO,
PO Box, AK, GU, HI, PR & VI. If a product cannot be shipped to an
military APO, FPO, PO Box, AK, GU, HI, PR & VI, you will receive
an email or phone notification.
Orders received after 10 AM EST usually ship the next business day
(excludes weekends and holidays).
Next day delivery orders must be confirmed by 10 AM EST Monday through
Friday and orders confirmed on Friday after 10 AM EST usually ship Monday
and arrive Tuesday.
The warehouse does not ship on Christmas Day, New Years Day, Memorial
Day, Fourth of July, Labor Day and Thanksgiving (Thurs. & Fri.).
.
Auction items are charged $12.95 per item for ground delivery.
Clearance items under $99 are charged $3.00 per item plus $6.95 per
order for ground delivery.
Clearance items over $99 are charged $9.95 per item for ground delivery.
Not all items can be shipped Express Delivery (Next day, two day or
Saturday delivery).
If you order items with different shipping availability dates - for example, an in-stock item along with a back ordered item - each item will ship as soon as it's available. If the original order was placed using Next Day or 2-Day delivery options, the back ordered items will be shipped using FedEx Ground service at no additional cost to you.
At OuterBanksOutfitters.com, our Low Prices, Guarantee assures you that you are
getting a competitive, low price. If you find a price lower than ours on the
Internet, and you meet the eligibility requirements listed below, you may
qualify for a price match.
You may be eligible for a price-match refund if your request meets the
following conditions:
Our Low Prices, Guarantee is valid only for qualified Internet retailers.
Qualified internet retailers must be listed on the manufacturer's website.
The Internet retailer must have the identical product in-stock and the
product is priced accurately.
Price match requests must be submitted within three (3) days from the date
of purchase at OuterBanksOutfitters.com.
Our Low Prices, Guarantee is valid for only one price match per order and is limited to up to three (3) of the same product, shipped to the same address.
Our Low Prices, Guarantee is limited to a maximum of $100.00 per price match
request.
When requesting a price match, please be aware that prices will be compared
on the following criteria:
Prices are compared by item and include the product price, applicable taxes,
plus shipping & handling charges when calculating the competitor's total
price.
Our Low Prices, Guarantee does not apply when you use coupons, promotional
offers, or product-bundle pricing on the order.
Our Low Prices, Guarantee does not apply to non-USA Warranted products.
Our Low Prices, Guarantee excludes closeout specials, auction items,
clearance items, refurbished or used products, special orders, products subject
to a no return policy and incorrect pricing that is the result of a
typographical error or omission.
The Low Prices, Guarantee is subject to change at any time.
In determining a price match, OuterBanksOutfitters.com will apply the fair-market
price for bundled / kit items offered at no charge with purchase.
Apply for a Price Match
To apply for a price match, simply send a copy of your OuterBanksOutfitters.com
sales receipt or invoice as proof of purchase, the competitor's printed and
dated Internet ad with price circled and url address and company phone number
(so we can validate the price and that the product is in stock). Send to:
OuterBanksOutfitters.com
PO Box 19705
Irvine, CA 92623-9705
OuterBanksOutfitters.com is one of the largest dealers in marine products. In most cases we can
match the pricing submitted by a customer due to large buying power and the
low prices we receive from the manufacturers. However, when the request goes
below our cost we cannot honor it and the low pricing is usually the result
of one of the factors listed below:
Retailers selling gray market items, which are items that have been manufactured for overseas markets. These items can be purchased at very low prices but they do not carry the USA manufacturer warranty, instruction manuals are in a foreign language and the product may not have the same features.
Retailers that specialize in the sale of discontinued products or products that have been purchased in distressed or going out of business sales.
Retailers that do not follow manufacturer guidelines and/or are not authorized manufacturer resellers, which can result in the product not being under warranty and thus being sold at lower prices.
If you received a great price on an item and are comfortable with the company then we would encourage you to purchase the item from that retailer but beware of warranty issues, high shipping costs or required shipping insurance fees.
Qualified Internet Retailers
Amazon
BoatUS
BassPro
Big Fish Tackle
Bluelight
Cabelas
Defender
fogdog
LL Bean
REI
Sports Authority
Wal Mart
West Marine
The competitor's pricing must be their advertised price. Price 'quotes' will
not be accepted.
Unconditional Satisfaction Guarantee
Our goal is to make sure you receive the best value on every purchase you
make at OuterBanksOutfitters.com. We want to be your number one choice for all your
boating, fishing and marine supplies.
You have our Unconditional Satisfaction Guarantee. If for any reason you are
not completely satisfied with a product, simply return it within 30 days to
OuterBanksOutfitters.com for a no hassle exchange or return.
Returns must be in new condition and packed in the original manufacturers
packaging. Returns must include all components of the original manufacturers
package.
The Secure Shopping Guarantee protects you while you shop at OuterBanksOutfitters.com, so that you never have to worry about credit card safety. When shopping at OuterBanksOutfitters.com online, you can shop with confidence.
When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than OuterBanksOutfitters.com. This makes online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at OuterBanksOutfitters.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at OuterBanksOutfitters.com.
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, OuterBanksOutfitters.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from OuterBanksOutfitters.com while using our secure server.
We gladly accept Visa, MasterCard, American Express, Discover, PayPal®,
Google Checkout, personal checks, money orders and Bill Me Later®.
Credit and Debit Cards: Your order is charged at time of shipping and if a partial shipment
occurs, your order may be charged in full at that time.
When you place an online order, we authorize your credit/debit card to make
sure sufficient funds are available. The financial institution places a hold
on funds equal to your order total until the order is fulfilled. This hold will
also apply to any items backordered until items come into stock and are shipped.
If your order is canceled, the financial institution that issued your card determines
the time required to remove the authorization. The authorization will automatically
expire based on the type of card used for payment. The following is the estimated
period of time from the point of authorization to automatic expiration of the
authorization for common methods of payment.
Payment TypeTime Required
Debit or check cards - depends on bank
Visa/MasterCard - depends on bank
Discover
American Express
24-72 hours
7 - 14 days
30 days
30 days
If your order is backordered or the item does not ship by the time the authorization
automatically expires, another authorization will be required at the time the
merchandise ships. If you need more information, please call your bank or credit
card company
Personal Checks and Money Orders:
We also accept personal checks and money orders. Please note that payment via
check or money order can delay your order up to 15 days.
Pay by Check If you would prefer to pay with a paper check or money order, please
mail to:
OuterBanksOutfitters.com
Suite 550
2010 Main Street
Irvine, California 92614
Please note: Checks returned unpaid by your financial institution are subject
to a Service Charge of $25 or the maximum allowed by law. Checks returned for
insufficient or uncollected funds, together with Services Charges, may be debited
electronically from your account.
If a refund is due, you will be refunded in the same method in which you paid
for the merchandise originally. If a check refund is due, please be advised
that it may take up to 30 days to receive your refund.
Buy Fast and Feel Secure with Bill Me Later®:
Bill Me Later® is a convenient and secure new payment method designed for
purchasing on the web or over the phone. As a credit account, Bill Me Later®
provides you with the flexibility to purchase without using your credit card.
Bill Me Later® is offered through WebBank and is only available to US customers
who are at least 18 years of age. Subject to credit approval.
To request a Bill Me Later® account, you do not have to complete
a lengthy application prior to making a purchase. Simply select Bill Me Later® at
checkout to complete your request.
There are no account numbers to enter, just top-of-mind information such
as date of birth and the last four digits of your social security number.
This information is easy to provide and helps us protect you against fraud.
Bill Me Later® offers zero fraud liability protection
which means you are not responsible for unauthorized charges.
After you use Bill Me Later®, you will receive a billing statement.
Bill Me Later® offers flexible repayment options: you can choose to pay
the entire balance with no additional charges or pay a portion of the balance
and regular interest charges apply.
Click Here for BML FAQs.
If for any reason you are not completely satisfied with a product,
simply return it within 10 days for all Digital, Video and Wireless Phone products,
30 days for all other products, to OuterBanksOutfitters.com for a no hassle exchange or return. Please
note regarding Electronics products, some require Return Merchandise Authorization
(RMA), and some are non-returnable.
A restocking fee of 15% will be charged on all returns unless the item
is defective or where prohibited by law. A restocking fee of up to 25% may be
charged on some items and items that do not meet the Return Requirements listed
below. Additional conditions and requirements may apply – please read
our full return and exchange policy.
RETURN REQUIREMENTS:
Returned products must be in brand new, mint condition.
Items must be in the original, undamaged manufacturer's packaging with
all packaging materials, including instruction booklets, packing inserts,
plastic bags, and the blank warranty cards. The manufacturer's labeled packaging
must be enclosed within a new shipping carton.
Software must be unopened and in the original sealed packaging.
Any Blister packed items or products that come in hard plastic
wrap can only be returned if unopened and in original condition.
All Digital Equipment, Video Equipment and Wireless Telephone products
must be returned within 10-days of receipt of purchase.
Please note that the warranty card must not be filled out.
SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.
Please note we do not accept returns on International purchases at this
time.
If the item being returned does not meet the above conditions, has been opened
or shows signs of wear the return may be refused and returned to you or you
may be charged a 25% restocking fee.
Returns must be received by OuterBanksOutfitters.com within 14 calendar days after notifying
OuterBanksOutfitters.com of intent to return. After receiving and inspecting the returned
merchandise, we will reimburse you for the purchase price of the item. You will
be refunded in the same method in which you paid for the merchandise originally.
If a check refund is due, please be advised that it may take up to 30 days to
receive your refund. After the return period has expired, please contact the
manufacturer to resolve any problems with your equipment.
Auction Returns:
All Auction Sales Are Final. Auction items can be returned only for defective
replacement. If the winning auction item you receive is not in working order,
simply return it within 10-days of receipt to OuterBanksOutfitters.com for an exchange or, if the
item is no longer available, a refund. If the ten-day exchange period has past,
all items, unless otherwise noted in the description, come with the full warranty
offered by the manufacturer. To obtain warranty service, please take the product,
along with the invoice you received, to any authorized dealer or service center.
ELECTRONIC PRODUCT RETURN GUIDELINES
It is important to understand the standards that have been established within
the electronics industry regarding the terms and conditions of a sale. The standards
are as follows:
The purchases of computers, peripherals, software, and other consumer electronics
are subject to manufacturer restrictions that may be different from other product
purchases you have made. All computer, peripheral, software and consumer electronic
product returns require an RMA (Return Merchandise Authorization) number, which
can be obtained by contacting our Customer Service department. These category
returns are subject to a restocking fee. Several manufacturers’ policies
and restrictions disallow product returns. Products from the following manufacturers
(not all inclusive) are not returnable to OuterBanksOutfitters.com: Adobe, 3Com, Compaq, IBM, Lenovo,
Intel, HP, Microsoft, Toshiba, Quark and Sony. The aforementioned list of manufacturers
is not a comprehensive list and may change from time to time. You will need
to contact these manufacturers directly regarding return or replacement of their
products in accordance with their respective guarantees and/or warranties.
Please save all packaging and accessories for any item that is to be returned.
All original equipment, components, manuals, cables, documents and packaging
must be returned with your item for your return to be accepted. All returns
are inspected prior to credit being given and a return may not be accepted or
additional restocking fees may apply if all items are not returned in a new
condition. An item returned for a replacement may be repaired or replaced at
the company’s discretion, unless otherwise required by law. Products with
specific refund and return policies and deadlines must be returned within the
time periods specified for each item. All items sold through our websites are
subject to our Privacy and Security Policy regarding use of the site and order
acceptance, which is located in our Help Section. Physically damaged items cannot
be returned.
You must also return the free gift in order to receive a full refund.
If you are unable to do so, the value of the free gift will be subtracted from
the purchase price of the item being returned. You will be refunded the difference.
The value of the free gift is based on the price it was regularly sold for on
the date of your original purchase.
Shipping charges
Original shipping charges are not refundable. Shipping charges on returned products
are the responsibility of the customer. OuterBanksOutfitters.com will match the shipping method and
pay for shipping charges on replacement or exchanged products. We strongly recommend
you fully insure your return shipment in case of loss or damage.
Standard Return Policy
Our Standard Return Policy covers all products, unless otherwise indicated.
Merchandise under our Standard Return Policy may be returned within 30 days
of the original invoice date for a refund or exchange with the exception of
all Digital, Video, Wireless Phone, DVD, CD and Video Game products
which must be returned within 10 days of the original invoice date for a refund
or exchange. All returns require an RMA (Return Merchandise Authorization) number.
Many manufacturers offer additional factory coverage; you should contact the
manufacturer of your item directly for information regarding eligibility and
specific terms and conditions.
Restocking Fee
A 25% restocking fee will be charged unless the item is defective, damaged,
you received the wrong item, or law prohibits the fee. A restocking fee of up
to 25% will be charged on special products as noted and an additional fee may
be charged for products returned as defective that test to be operational upon
return. Additionally, any return that has missing accessories or is incomplete
in packaging may be rejected or will be subject to an additional restock fee
to cover the price of the missing item.
Manufacturer's (End-User) Warranties
OuterBanksOutfitters.com does not offer any express warranties; however, many of the products are
covered by Manufacturers' Warranties. Manufacturers' warranty details are typically
available at the manufacturer's website; click here to see a list of the manufacturers
whose items we carry. Manufacturers' warranties can also be obtained for free
by contacting the manufacturer. Please note that products in this category are
non-refundable unless otherwise indicated.
Some products must be returned directly to the product manufacturer for repair
or replacement, unless otherwise required by law. For these items, the warranty
policy from the product manufacturer explicitly requires that any returns, repairs
etc. be requested and processed directly by the consumer (or "end-user")
of the item. More specific return policies are designated for the item categories
listed below.
RETURN POLICY FOR MANUFACTURER (END-USER) WARRANTY ITEMS:
CPUs
Refund period: 10 days from original invoice date.
Replacement period: 30 days from original invoice date.
Buyers requesting a refund will be charged a restocking fee of up to 25%.
Physically damaged CPUs cannot be returned, including physical damage due
to improper installation.
Tablet and Notebook PCs
Notebook/Tablet PCs are not returnable.
Consumable Items
Consumable items such as Printer Ink and Toner Cartridges, CD/DVD Media,
Paper Products etc. may only be returned if the product is unopened. Buyers
requesting a refund will be charged a restocking fee of up to 25%.
Software
Retail boxed software can only be returned for replacement if it is defective
or damaged. You may exchange defective software for an identical replacement
by contacting Customer Service and acquiring an RMA number. No software returns
will be accepted after 7-days. All OEM software including Operating Systems
is non-refundable once purchased and delivered. OEM versions are intended
for system builders only and cannot be transferred to another PC once it is
installed. Purchasers of this software are required to comply with the terms
of the System Builder License, including responsibility for providing all
end-user support. OuterBanksOutfitters.com is not responsible for system/software incompatibility,
and incompatibility issues do not qualify software as damaged or defective.
Customers are encouraged to contact the respective software publisher for
answers to technical questions, such as minimum system requirements, prior
to purchase.
Televisions
Televisions cannot be returned. You are urged to carefully examine the
box your television ships in before signing for the package. Upon delivery,
please inspect the exterior shipping box and the television carefully for
damage while the shipper is still present. If you discover any damage, please
refuse delivery and you will receive a refund of the purchase price, shipping
and handling fees, and sales taxes (if any). When you sign the carrier’s
delivery receipt and/or sign for the ‘white glove’ delivery service,
you are acknowledging and accepting the terms of this return policy and receipt
of your order. Should you observe any damage to the shipping box, or if the
wrong product was sent, you must refuse delivery while the shipping courier
is still on the premises.
If, after delivery, the television does not work, all returns, in-house
servicing (if applicable), and warranty repairs are handled exclusively by
the manufacturer. Televisions cannot be returned to OuterBanksOutfitters.com.
Manufacturer-Recertified Refurbished and Open-Box Items
OuterBanksOutfitters.com often sells items that are listed as "manufacturer recertified"
or "open-box." Because these items are sold at greatly reduced prices,
they bear a limited 10-day refund-only return policy. Accessories
MAY NOT BE INCLUDED with refurbished products, even if the missing accessory
was included in the original packaging. We cannot provide replacement service
for these items, as their stock is limited. The entire risk as to the quality
and performance of these items is with the buyer. These items have been tested
for functionality, but may have superficial physical defects including (but
not limited to) scratches, dings or dents. Should these items prove defective
following their purchase, the buyer (not the manufacturer, distributor, or
retailer) assumes the entire cost of all necessary servicing or repairs, unless
otherwise required by law. These items are not covered by our 30-day satisfaction
guarantee.
ADDITIONAL RMA TERMS
Physical Damage Policy Physically damaged items cannot be returned.
Improper installation of CPU fans and/or improper clocking may cause CPUs to
chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically
damaged and cannot be returned for refund or replacement. Physical damage includes
(but is not limited to) improper handling and any other type of damage sustained
by irregular use.
Forcing a processor into position will not solve an installation problem and
may void your return policy. If you return any physically damaged item, the
item will be returned to you at your expense.
DVD - CD - Video Games DVD’s, CD’s and Video Games are non-returnable and non-refundable,
but can be returned within 10 days of the invoice date for a replacement of
the same title if the item is defective. Items cannot be exchanged for a different
item or title.
LCD Dead-Pixel Policy OuterBanksOutfitters.com adheres to the 7 (seven) dead-pixel policy that is observed by
the majority of our manufacturers. In order to declare any product with an LCD
screen "defective" and eligible for replacement or refund through
our return policy, there must be a minimum of 7 (seven) dead LCD pixels.
Rebates/UPC Codes
Products offering mail-in rebates are not returnable once the rebates have been
filed. Be sure that the product is functional and that you intend to keep the
product before sending in for your rebate. Products missing UPC codes or serial
numbers from the box are NOT returnable, are non-refundable, and will be rejected.
Only the product manufacturer can replace any defective item missing the UPC
code.
Bundle Specials
Bundle Specials contain multiple items offered together at a discounted price.
Offers are valid only while supplies last. Purchasing multiple units of a Bundle
Special that feature a mail-in rebate may yield only one redeemable rebate offer
(per the manufacturer's "limit one per household" provision). If you
wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE
within specified return period from the date of purchase. Note that a restocking
fee of up to 25% will be applied. Components within a Bundle Special may be
returned for replacement only. Individual items may only be returned for replacement
if an RMA number is acquired within the Standard Return period.
Please note: In some cases a bundle discount has been applied
to each item. You will be refunded the discounted price, which may differ from
the price if you purchased it individually.
Out of Stock or Back-ordered Items
You will be issued a refund, if you return an item for an exchange (if the product
qualifies for an exchange) after the product has been discontinued and we are
out of stock.
Exchanging Online Purchases.
To exchange an item through OuterBanksOutfitters.com please follow the instructions on your packing
slip.
EXCHANGE REQUIREMENTS:
Exchanged products must be in brand new, mint condition.
Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
Software must be unopened and in the original sealed packaging.
Any Blister packed items or products that come in hard plastic wrap can only be exchanged if unopened and in original condition.
All Digital Equipment, Video Equipment and Wireless Telephone products must be exchanged within 10-days of receipt of purchase.
Please note that the warranty card must not be filled out.
SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
Exchanges must be received by OuterBanksOutfitters.com within 14 calendar days after notifying OuterBanksOutfitters.com of intent to exchange. After the exchange period has expired, please contact the manufacturer to resolve any problems with your equipment.
